The NCBDN has been informed from a handful of our licensees that they have received calls indicating “licensed professionals may be eligible for subsidies on healthcare premiums.” Please be aware that our licensure board is not involved with, nor supplying, a subsidy for your personal healthcare premiums. While we cannot absolutely determine whether a call is real or a scam, the Federal Communications Commission maintains helpful links and advice on their page regarding Health Care scams: https://www.fcc.gov/health-care-scams-target-consumers-year-round.
The NCBDN has been asked by the NC Department of Health and Human Services (NCDHHS) to notify licensees that if you are enrolled as a North Carolina Medicaid provider, in order to meet your contractual obligation, you must maintain your credentials in their NCTracks provider enrollment record. NCDHHS sent out multiple reminders addressing this, however, on August 31, 2025, 28 Dietary & Nutritional Providers and 2 Nutritionist Providers were suspended due to an expired credential. These providers have sixty days from the date of suspension to ensure that their license is renewed, and their NCTracks provider enrollment record is updated to avoid termination. Providers may update their NCTracks provider record through the Manage Change Request process. NCTracks User Guides and Fact Sheets offer basic instructions for making the necessary update and any additional questions may be referred to the NCTracks Call Center at 800-688-6696.
Of note, no names of suspended providers were provided to our office, only the above information. Should you have any questions regarding any of the above, please contact the NCTracks Call Center at 800-688-6696.
Please note, the NCBDN does not have any additional information regarding this notice; thus all questions regarding enrollment with NCTracks should be directed to NC Tracks at the number above.
It has come to the attention of our office that there may be a phone scam circulating that licensees should be aware of. The caller may claim that “your North Carolina license number was associated with a crime in another state and that you are “under investigation.” Do not remain on the phone, and do not give out any personal information.
Thankfully, this scam has not been reported to this office as being widespread, however, we felt it best to assure licensees that this type of information would not come from our office to them in such a manner.
While it is true that the NCBDN is required to look into complaints that indicate a violation of the Dietetics Practice Act, should a licensee be the subject of a complaint, our office would reach out to that person by email and USPS mail directly from our office, and with concise details and contact information for them to provide a response within a 30-day timeframe. The NCBDN would not use threats nor urgency; these are hallmarks of scamming tactics.
As always, if you experience a scam involving your NC LDN/LN license number, you should report it to our office at: info@ncbdn.org.
